VR2 Privacy Policy

VR2 Ingenieria y Consultoria S.L. understands that its use of your information requires your trust.  VR2 Ingeniería y Consultoría S.L. is committed to the highest standards of data privacy and will only use your information for clearly described processes and in accordance with your data protection rights.

Which company is covered by this policy

VR2 Ingenieria y Consultoria S.L. is covered by this policy and will be referred to throughout this policy as VR2 Ingenieria y Consultoria S.L..  References to “us,” “our” or “we” are references to VR2 Ingenieria y Consultoria is registered at:

     VR2 Ingenieria y Consultoria House
Alfonso XI, 7, 2nd right
28014, Madrid (Spain)

  1. What VR2 Does?

VR2 Ingeniería y Consultoría S.L provides engineering services, specialized technical personnel, consultancy and advice for large engineering companies and other industrial clients

  1. VR2 as Data Controller and our responsibilities

VR2 Ingeniería y Consultoría S.L is responsible for, and is the Data Controller of, your personal information that it receives via the VR2.es website, VR2 and ICON accounts, and from Retailers, Brokers, Partners and Customers. 

DICOP provides much of the IT infrastructure to VR2 and is a service provider or Data Processor in relation to the information you provide to us.

Retailers, Brokers and Partners are Data Controllers in relation to the information they process for their own purposes.

If you have any queries regarding the use of your information by these companies you can either contact them directly or visit the privacy policy on their website.

  1. Changes to this Privacy Policy

We may modify or update this privacy policy from time to time.

If we change this privacy policy, we will notify you of the changes.  Where changes to this privacy policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise any rights you may have under local law (e.g. to object to the processing). 

How we collect your personal information

These are the main ways we collect your information.

  • If you contact us directly via our websites or via our customer hotlines to request information about our products and services. 
  • If you buy a product or service directly from us.
  • If you buy a product or service from us via one of our Partners or Retailers.
  • If you reply to our direct marketing campaigns (e.g. filling out a response card).
  • If, with your permission where necessary, your contact details are passed to us by a Retailer, Partner or other third party.
  • If you enter a competition or promotion.
  • When you report a problem with our website.
  • When you contact us or we contact you, we may keep a record of that correspondence (e.g. telephone calls and written communication).
  • We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • If, with your permission where necessary, other business partners transfer your personal data to us.
  • From third party suppliers with whom we have a contract to supply services.
  • If we acquired your personal data from other sources (such as private companies or institutions, public registers, social media sites) with your permission.

If you give information on behalf of someone else you must ensure that you have their permission to do so and that they have been provided with this Privacy Policy before doing so.

If you are under 16 please do not provide us with any of your information unless you have the permission of your parent or guardian.

Please help us to keep your information up to date by informing us of any changes to your contact details or marketing preferences.  

What information may be collected about you

The following types of information about you may be collected:

  • Contact Details 
    • Name
    • Address
    • Phone numbers
    • Email address
  • Interests 
    • Information you provide us about your interests
    • Including the type of product and services you are interested in
  • Website and Communication Usage 
    • How you use our website and whether you open or forward our communications, including information collected through cookies and other tracking technologies.
    • Details of transactions you carry out through our site and of the fulfilment of your orders
  • Sales and Services Information 
    • Relating to purchases and services, including complaints and claims.
  • Credit and Anti-Fraud Information 
    • Information which establishes your identity
    • Information about transactions, requests for credit and non-payment of debts with us and third parties and credit ratings from credit reference agencies
    • Fraud, offences, suspicious transactions, politically exposed person and sanctions lists where your details are included.
    • Bank details
    • Financial transactions

 

How your personal information is used

Use of personal information under the data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy.  An explanation of the scope of the grounds available can be found in the ‘use of your information’ section in your finance agreement.

Legal grounds for processing of your information

The use of your information is permitted under the EU General Data Protection Regulation 2018:

  • where you have consented to the use (you will have been presented with a consent form in relation to any such use and may withdraw your consent at any time by contacting us). GDPR Article 6.1(a)
  • where necessary to enter into or perform our contract with you.  GDPR Article 6.1(b)
  • where we need to use it to comply with our legal obligations.  GDPR Article 6.1(c)
  • where we use it to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights (our legitimate interests include promoting VR2 business and tailoring news and offers to your profile, research and development of related products and services, assessing your credit-worthiness, detecting fraud and criminal activities).  GDPR Article 6.1(f)
  • where necessary for us to defend, prosecute or make a claim against you, us or a third party.  GDPR Article 6.1(e)

There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavours to identify the ground and communicate it you as soon as possible after becoming aware of the new basis.

The main uses of your information are:

  1. Customer Support and Marketing

To respond to enquiries and to bring you news and offers.

VR2 uses your personal data for customer care and for personalised communication of VR2 product and service information, where necessary with your consent.  We will only pass on your details to third parties for marketing purposes if we have your consent to do so.

  1. Quality Assurance, Research and Development

To improve our products and services.

VR2 may use any of the information that it receives through the provision of services for product and service quality assurance and development purposes.  Before any such use is undertaken your information will be anonymised so it cannot be directly linked back to you.

If you respond to a customer survey, we will use your personal information for internal research purposes only. If we do this we may not anonymise your information.

  1. Compliance with legal requests for your information

To comply with our legal obligations to law enforcement, regulators and the court service.

We may be legally required to provide your information to law enforcement agencies, regulators, insurers and courts and third party litigants in connection with proceedings or investigations anywhere in the world.  Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

  1. Transfer to Third Parties

VR2 may transfer your personal information to a third party without your consent if it is in its legitimate interest or if there is a contractual obligation to do so.  For example, VR2 may pass on your contact and agreement details  to a supplier to service your product or to a debt recovery agent if you fail to make the payments due under your finance agreement.

How we keep your personal information safe

We use a variety of security measures, including encryption and authentication tools, to help protect and maintain security, integrity and availability of your information.

Although data transmission over the Internet or website cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements. Our main security measures are:

  • Secure work areas
  • Information and data protection training for all staff
  • Tightly restricted personal access to your data on a “need to know” basis and for specified purposes only
  • Transfer of collected data only in encrypted form
  • Firewalled IT systems to prohibit unauthorised access e.g. from hackers

If you have a personal password which enables you to access certain parts of our websites or any other portal, app or service we operate, do not forget that it is your responsibility for keeping this password confidential.  We ask you not to share your password with anyone.

How long we keep your personal information for

We retain your information only as long as is necessary for the purpose for which we obtained it and any other permitted linked purposes.  If information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.

Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.

Use for marketing:
If we have obtained your consent to market our products and services to you  we retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. Please note that you may withdraw that consent at any time.  If you do so, we will not send you any marketing information.

Use to perform a contract:
In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus 6 years to deal with any queries or claims thereafter.

Where claims are contemplated:
In relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you or a third party, we may retain that data for as long as that claim could be pursued.

Who we share your personal information with

Your personal information may be accessed by our staff, agents or contractors from a country outside the European Economic Area (EEA) for any of the purposes set out above.

Certain countries outside the EEA, such as Canada and Switzerland, have been approved by the European Commission as providing essentially equivalent protection to EEA data protection laws and therefore no additional legal safeguards are required.  In countries which have not had such approval, we will either ask for your consent to the transfer or transfer it subject to European Commission approved contractual terms that impose equivalent data protection obligations directly on the recipient unless we are permitted under applicable data protection law to make such transfers without such formalities.

VR2 will not share your contract information with other Group Companies other than as specifically mentioned in this Privacy Policy or the Use of Information clause in the services agreement. Please also see Transfer to 3rd Parties under the section “How your personal information is used”.  

Please contact info@vr2.es if you would like to see a copy of the specific safeguards applied to the export of your information outside the EEA.

How to change your privacy preferences

You can change your preferences in relation to how Alphabet use your information by contacting us in info@vr2.es.  We cannot change preferences in respect of a Retailer or Partner’s use of information you have provided to them.  You must contact your retailer or partner directly in respect of any such changes or questions relating to their use of your information.

Contacting us, your data protection rights and your right to complain to the ICO

If you have any questions in relation to our use of your information you should first contact our customer support hotline via email: info@vr2.es telephone: +34 910 633 080, or by writing to our Data Protection Officer at:

VR2 Ingenieria y Consultoria S.L., Data Protection Officer, Alfonso XI Street, 2nd, right, 28014 Madrid (Spain)

Under certain conditions you have the right to require us to:

  • provide you with further detail on the use we make of your information
  • provide you with a copy of your information
  • update any inaccuracies in the information we hold about you
  • delete any information about you that we no longer have a lawful ground to use
  • remove you from any direct marketing lists when you object or withdraw your consent
  • provide you with your personal information in a usable electronic format and transmit it to a third party (right to data portability)
  • restrict our use of your personal information
  • cease carrying out certain processing activities based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.

If you are dissatisfied with our use of your information or our response to any exercise of these rights you have the right to complain to the Information Commissioner Office.

VR2 Cookie Policy

 

Information about our use of cookies

Our website uses cookies to recognise you and remember your preferences and enhance the performance of our website.

What is a Cookie?

A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). By that, the website can detect that it has already been opened using this browser, and in some cases it will then vary the content it shows.

Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.

Your cookie settings on this website

Cookies on this website that do not require approval.  Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended.  These cookies are used exclusively by VR2 and are therefore known as first-party cookies. They are only saved on your computer while you are actually browsing the website. An example of what these cookies do is facilitate a switch from http to https when you change pages, so that the security of data transmitted is maintained.  Furthermore, a cookie of this kind is used to store your decision about the use of cookies on our website. Your consent is not required for the use of strictly necessary cookies.

Strictly necessary cookies cannot be disabled using the features of this website.

Examples of cookies not requiring consent / list of cookies not requiring consent:

First-party cookies

    

  

Purpose

  

Expiration date

  

  

Category*

Cookie-agreed

 

 

The cookie guideline regulates that visitors have to be informed if cookies are used on a website. This cookie saves the visitors´ agreement to this. (Website content managers only)

 

101 days

 

 

Essential cookies

cookie-agreed-

 

 

The cookie guideline regulates that visitors have to be informed if cookies are used on a website. This cookie saves the visitors´ agreement to this. (Normal website visitors)

 

101 days

 

 

Essential cookies

toolbar

 

 

Remember the users’ chosen toolbar orientation for the next visit. (Website content managers only)

 

1 year

 

 

Essential cookies

toolbarActiveTab

 

 

Saves states for Admin-Menu in CMS backend for the next visit. (Website content managers only)

 

1 year

 

 

Essential cookies

 

Cookies requiring consent on this website. Cookies that are not essential to be able to use the website in line with the above definition perform important tasks. Without these cookies, functions that enable convenient surfing on our website, for example pre-completed forms, are no longer available. The settings you have made cannot be stored and must therefore be queried new on each page. Furthermore, we have no possibility to adjust to you with individually adapted offers.

VR2 also integrates content from third parties in this website. Examples of this are the integration of Facebook services or YouTube videos. These third-party providers can theoretically set cookies while you are visiting the VR2 website, obtaining the information that you have opened an Alphabet website, for example. Please visit the websites of third-party providers to obtain more information regarding their use of cookies. If you have decided as a general principle not to give your consent to the use of cookies that require consent or to revoke consent that has been given, you are only provided with the functionalities of our website where we can guarantee use without these cookies. Areas of our website that potentially offer the technical possibility to integrate third-party content and therefore to set third-party cookies are not available to you in this case. You are informed of this by a corresponding prompt. If you nonetheless wish to use the content of the website in such a case, this is only possible if you agree to use cookies requiring consent. Activate the consent function available at the respective position on our website.

Examples / list of cookies requiring consent:

Consent requiring cookies

  

  

Purpose

  

  

Expiration date 

  

  

Category*

_ga

 

 

Distinguish visitors for analytics reasons. (Website content managers & normal website visitors)

 

 

2 years

 

 

Performance cookies

_gid

 

 

Distinguish visitors for analytics reasons. (Website content managers & normal website visitors)

 

 

24 hours

 

 

Performance cookies

_gat

 

 

Throttle request rate (Website content managers & normal website visitors)

 

 

1 minute

 

 

Performance cookies

 

Categories of Cookies

Based on what function cookies have and the purpose for which cookies are used, there are four categories of cookie: strictly necessary cookies, performance cookies, functional cookies and marketing cookies.

  • Strictly necessary cookies are essential in order to enable you to move around the website and use its features. Without these cookies, some services cannot be provided – for example, remembering previous actions when navigating back to a page in the same session.
  • Performance cookies gather information about how a website is used – for example, which pages a visitor opens most often, and whether the user receives error messages from some pages. These cookies do not save information that would allow the user to be identified. The collected information is aggregated, and therefore anonymous. These cookies are used exclusively to improve the performance of the website, and with it the user experience.
  • Functional cookies enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalised functions. For example, a website can offer you local, price-relevant tax information if it uses a cookie to remember the region in which you are currently located. Functional cookies are also used to enable features you request such as playing videos. These cookies collect anonymous information and cannot track your movements on other websites.
  • Marketing cookies are used to deliver adverts and other communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember whether you have visited a website or not, and this information can be shared with other organisations such as advertisers. Cookies for improving group targeting and advertising will often be linked to site functionality provided by other organisations.

Use of cookies on vr2.es 

In the same way as most websites you visit, vr2.es also uses cookies to improve the user experience for both one-off and repeated visits to the website. This enables you to switch quickly and easily between pages, to save your favorites, to communicate via social networks such as Facebook or Google+, and to use Google Maps services.

Cookies are set either by our website (first-party cookies) or by other websites from which content appears on our website (third-party cookies). For example, our «Parts» website integrates buttons that enable users to share content with their friends on social networks such as Facebook and Twitter. These third-party providers can set cookies when you are logged in to their sites and visit our website. Alphabet has no influence on the cookie settings of these websites. Please visit the websites of third-party providers to obtain more information regarding their use of cookies.

Managing and deleting cookies

With the cookie switcher, you have the possibility to refuse or accept cookies requiring consent. You can also block and delete cookies by changing your browser settings. To manage cookies, most browsers allow you to refuse or accept all cookies or only to accept certain types of cookie. The process for the management and deletion of cookies can be found in the help function integrated in the browser

Your cookie settings on this website

You can completely disable cookies in your browser at any time.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of our site, and we might not be able to provide some features you have previously chosen to use.

Last updated 24 May 2018

PÁGINA DE COOKIES

VR2 Cookie Policy

 

Information about our use of cookies

Our website uses cookies to recognise you and remember your preferences and enhance the performance of our website.

What is a Cookie?

A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). By that, the website can detect that it has already been opened using this browser, and in some cases it will then vary the content it shows.

Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.

Your cookie settings on this website

Cookies on this website that do not require approval.  Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended.  These cookies are used exclusively by VR2 and are therefore known as first-party cookies. They are only saved on your computer while you are actually browsing the website. An example of what these cookies do is facilitate a switch from http to https when you change pages, so that the security of data transmitted is maintained.  Furthermore, a cookie of this kind is used to store your decision about the use of cookies on our website. Your consent is not required for the use of strictly necessary cookies.

Strictly necessary cookies cannot be disabled using the features of this website.

Examples of cookies not requiring consent / list of cookies not requiring consent:

First-party cookies

    

  

Purpose

  

Expiration date

  

  

Category*

Cookie-agreed

 

 

The cookie guideline regulates that visitors have to be informed if cookies are used on a website. This cookie saves the visitors´ agreement to this. (Website content managers only)

 

101 days

 

 

Essential cookies

cookie-agreed-

 

 

The cookie guideline regulates that visitors have to be informed if cookies are used on a website. This cookie saves the visitors´ agreement to this. (Normal website visitors)

 

101 days

 

 

Essential cookies

toolbar

 

 

Remember the users’ chosen toolbar orientation for the next visit. (Website content managers only)

 

1 year

 

 

Essential cookies

toolbarActiveTab

 

 

Saves states for Admin-Menu in CMS backend for the next visit. (Website content managers only)

 

1 year

 

 

Essential cookies

 

Cookies requiring consent on this website. Cookies that are not essential to be able to use the website in line with the above definition perform important tasks. Without these cookies, functions that enable convenient surfing on our website, for example pre-completed forms, are no longer available. The settings you have made cannot be stored and must therefore be queried new on each page. Furthermore, we have no possibility to adjust to you with individually adapted offers.

VR2 also integrates content from third parties in this website. Examples of this are the integration of Facebook services or YouTube videos. These third-party providers can theoretically set cookies while you are visiting the VR2 website, obtaining the information that you have opened an Alphabet website, for example. Please visit the websites of third-party providers to obtain more information regarding their use of cookies. If you have decided as a general principle not to give your consent to the use of cookies that require consent or to revoke consent that has been given, you are only provided with the functionalities of our website where we can guarantee use without these cookies. Areas of our website that potentially offer the technical possibility to integrate third-party content and therefore to set third-party cookies are not available to you in this case. You are informed of this by a corresponding prompt. If you nonetheless wish to use the content of the website in such a case, this is only possible if you agree to use cookies requiring consent. Activate the consent function available at the respective position on our website.

Examples / list of cookies requiring consent:

Consent requiring cookies

  

  

Purpose

  

  

Expiration date 

  

  

Category*

_ga

 

 

Distinguish visitors for analytics reasons. (Website content managers & normal website visitors)

 

 

2 years

 

 

Performance cookies

_gid

 

 

Distinguish visitors for analytics reasons. (Website content managers & normal website visitors)

 

 

24 hours

 

 

Performance cookies

_gat

 

 

Throttle request rate (Website content managers & normal website visitors)

 

 

1 minute

 

 

Performance cookies

 

Categories of Cookies

Based on what function cookies have and the purpose for which cookies are used, there are four categories of cookie: strictly necessary cookies, performance cookies, functional cookies and marketing cookies.

  • Strictly necessary cookies are essential in order to enable you to move around the website and use its features. Without these cookies, some services cannot be provided – for example, remembering previous actions when navigating back to a page in the same session.
  • Performance cookies gather information about how a website is used – for example, which pages a visitor opens most often, and whether the user receives error messages from some pages. These cookies do not save information that would allow the user to be identified. The collected information is aggregated, and therefore anonymous. These cookies are used exclusively to improve the performance of the website, and with it the user experience.
  • Functional cookies enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalised functions. For example, a website can offer you local, price-relevant tax information if it uses a cookie to remember the region in which you are currently located. Functional cookies are also used to enable features you request such as playing videos. These cookies collect anonymous information and cannot track your movements on other websites.
  • Marketing cookies are used to deliver adverts and other communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember whether you have visited a website or not, and this information can be shared with other organisations such as advertisers. Cookies for improving group targeting and advertising will often be linked to site functionality provided by other organisations.

Use of cookies on vr2.es 

In the same way as most websites you visit, vr2.es also uses cookies to improve the user experience for both one-off and repeated visits to the website. This enables you to switch quickly and easily between pages, to save your favorites, to communicate via social networks such as Facebook or Google+, and to use Google Maps services.

Cookies are set either by our website (first-party cookies) or by other websites from which content appears on our website (third-party cookies). For example, our «Parts» website integrates buttons that enable users to share content with their friends on social networks such as Facebook and Twitter. These third-party providers can set cookies when you are logged in to their sites and visit our website. Alphabet has no influence on the cookie settings of these websites. Please visit the websites of third-party providers to obtain more information regarding their use of cookies.

Managing and deleting cookies

With the cookie switcher, you have the possibility to refuse or accept cookies requiring consent. You can also block and delete cookies by changing your browser settings. To manage cookies, most browsers allow you to refuse or accept all cookies or only to accept certain types of cookie. The process for the management and deletion of cookies can be found in the help function integrated in the browser

Your cookie settings on this website

You can completely disable cookies in your browser at any time.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of our site, and we might not be able to provide some features you have previously chosen to use.

Last updated 10 FEB 2019

VR2 Ingeniería

VR2 is an international company, engaging in the engineering, consulting, business development and technical services of various types of industrial plants for a big spectrum of customers worldwide, including many of the principal EPC companies.

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